Positive Trend Global Support Policy

Welcome to Positive Trend Global-support center. Our mission is to provide you with comprehensive, timely, and effective assistance to ensure your experience with our products and services is exceptional. Please review our support policy to understand how we can assist you.

1. Scope of Support

We offer support for:

• Technical issues related to our website and services.
• Account management and billing inquiries.
• Product and service usage questions.
• Feedback and suggestions for improvement.

2. Support Channels

You can reach our support team through the following channels:

• Email: positivetrendglobal@gmail.com
• Phone: +880 1308 284101; +880 1711 429583 (available from 10 AM-7 PM except Friday and public holidays). Office Address: Positive Trend Global, Tokyo Square Shopping Complex, Japan Garden City, 24/A, Ring Road, Block-C, Mohammadpur, Dhaka 1207, Bangladesh.
• Live Chat: Available on our website (available from 10 AM-7 PM except Friday and public holidays)
• Support Ticket System: Accessible through your account dashboard.

3. Response Times

We aim to respond to all inquiries within the following time frames:

• Email: Within 24 hours on business days.
• Phone: Immediate response during business hours.
• Live Chat: Immediate response during business hours.
• Support Tickets: Within 24 hours on business days.

4. Priority Support

Priority support is available for our premium members, ensuring faster response times and dedicated support agents. To learn more about upgrading to premium membership, please contact our support team.

5. Self-Service Resources

We encourage you to visit our Help Center, which includes:

• Frequently Asked Questions (FAQs): Quick answers to common questions.
• Knowledge Base: Detailed articles and guides on using our products and services.
• Tutorials and Videos: Step-by-step instructions for common tasks.

6. Service Level Agreements (SLAs)

For business and enterprise clients, customized SLAs can be arranged. These agreements outline specific support levels and response times tailored to your needs. Please contact our sales team for more information.

7. Feedback and Improvement

Your feedback is invaluable to us. If you have suggestions on how we can improve our support services, please let us know by emailing-positivetrendglobal@gmail.com.

8. Support Policy Updates

We may update this support policy from time to time. Any changes will be posted on this page, and we will notify you via email or through our website.

Contact Us

If you have any questions or need assistance, please don't hesitate to contact us through one of the support channels listed above. We're here to help you!

Thank you for choosing Positive Trend Global.